Responsibility Description

The Car Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.

Customer Support and Service

• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
• Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Provides required guidance and information to customers using the available resources.
• Ensure timely collections and Pick Ups at the specific Client location
• Obtain signatures and payments or arrange for recipient to make payments
• Coordinate with dispatch for delivery
• Detect and report m...