Care Advisor

Job Overview:

The primary responsibility of a Care Advisor is to handle telephone inquiries related to the company’s products and services, adhering to established scripts and procedures. The role requires ensuring that all calls are answered within defined service levels while maintaining the highest standards of customer service excellence. In addition, the Care Advisor is responsible for accurately documenting details of each interaction, including actions taken, to facilitate follow-ups and any necessary corrective measures. The role also involves maintaining effective communication with the Care Centre Team Leader and Assistant Manager, while consistently delivering a customer-focused service experience.

Key Responsibilities:

• Promotes a customer-centric culture within the Care Centre by delivering effective solutions to customer concerns and inquiries.
• Adheres to communicatio...