Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Investigate and provide resolution to clients’ highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan servicing).
2. Resolve escalated calls from teammates with questions regarding procedures, systems or policies.
3. Resolve highly complex bank operational problems within guidelines and policies. 
4. Manage and maintain RISK items and procedures to stay within compliance to prevent loss to the bank. This does include a higher level of operational authority for CFS only empowerments.
5. Communicate with internal and external clients and third parties via telephone, email or other appropriate channels in order to facilitate resolut...