Department: Supply Chain Excellence-ReBIRD- Care & Repair Operations

Reports to: Manager, Care & Repair Operational Excellence

Location: North Vancouver, BC

As the Operational Excellence Specialist, Care & Repair, you will ensure our global After‑Sales program delivers a smooth, high‑quality, guest‑centric experience.

You’ll oversee daily performance across the Care &Repair network, monitoring workflows, assessing third‑party execution, and identifying friction points that affect the guest journey. Using performance reviews and data insights, you’ll pinpoint opportunities to streamline processes, improve consistency, and scale best practices.

You’ll collaborate with internal and external partners to ensure quality and turnaround standards are met, providing the guidance and tools needed to strengthen execution. By addressing operational barriers and resolving escalations, you’ll help deliver relia...