RESPONSIBILITIES

• Own function-level KPIs including placements, quality, and productivity.

• Translate business goals into execution plans and targets

• Monitor trends, risks, and opportunities and take corrective action.

• Lead and develop Career Support Leads, Specialists and Associates.

• Conduct structured performance reviews and talent planning.

• Build leadership readiness and succession capability.

• Own workflows, standards, and escalation models.

• Identify systemic issues and implement scalable improvements.

• Partner with cross-functional leaders on operational alignment.

• Serve as the primary PH Career Support contact for leadership.

• Provide regular reporting with insights and recommendations.



QUALIFICATIONS

• Bachelor’s degree required.

• 5+ years of experience in recruitment operations, RPO, contact center leadership, or

• client-facing workforce management...