Summary The Cargo Agent is responsible for timely processing and screening of import and export documentation. He/she is also responsible for accurate entries of records into Cargo Management System (CMS).
Duties and Responsibilities Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner Attend to customers in collecting/ delivering of cargo including receiving of payments Liaise with warehouse operations team as appropriate Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database Sorting and dispatching of cargo documents in accordance to airline requirements Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo Update filing as necessary Supervising a t...