Freightserve recruitment are looking for a Cargo Reservations Agent for a well established Airline GSA based in the Heathrow area.

Role:-

Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations.

RESPONSIBILITIES:-

• Manage complete end-to-end booking process.

• Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices.

• Keeping in-house and airline system up to date, including full data capture.

• Oversee Pre Bookings.

• Acting as main contact through both customer calls and emails

• Deal with pricing enquires and rates.

• Managing capacity control and priorities.

• Responding to request for tracking information & post flights.

• Dealing with customer complaints and service issues.

• Provide booking list to GHAs and pre-alert outstatio...