DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Collaborate to create performance improvement plans to carrier and track improvement to plan
• Work to continuously improve carrier management processes
• Manage carrier rates, lane bids and maintains master rate file
• Responsible for rate and invoice exception management in conjunction with the internal customer account team
• Publish and interpret carrier scorecards and service metrics
• Work directly with customer on large RFP exercises
• Act as carrier escalation point to assist with the resolution of any open issues
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
• Other duties or responsibilities as assigned according to the team and/or country s...