Responsibilities

• Use RingCentral, ARRIVEnow, email, and Slack to update the system and communicate with drivers.
• Assist in tracking priority shipments such as high-priority pickups, HR shipments, loads with visibility tool errors, enterprise loads, etc., based on current company needs.
• Make inbound and outbound calls to drivers and dispatchers professionally; phone is the first resource for tracking.
• Enter and update information accurately in the tracking software to meet daily metrics set by management.
• Remain up-to-date with company-wide SOPs and standards and use the tracking board daily for best practices.
• Communicate with internal departments to relay information proactively.
• Maintain a high standard of quality in comments, emails, and all communications.
• Ensure loads are updated promptly so customers receive timely information about appointments.
• Identify issues assertively and solve them ...