Overview

Our client is seeking an experienced Case Management Subject Matter Expert (SME) to support an independent assessment of complex injury and Traumatic Brain Injury (TBI) claims management processes.

The successful consultant will provide expertise across end-to-end claims handling, claimant journeys, rehabilitation coordination, and operational best practices within insurance or regulated environments.

Responsibilities

• Assess current case management processes, workflows, and claimant journeys
• Review intake, triage, escalation, rehabilitation coordination, and return-to-work pathways
• Support process mapping, operational assessments, and gap analysis
• Evaluate decision points and coordination between internal teams, healthcare providers, and stakeholders
• Provide recommendations aligned with industry best practices
• Participate in stakeholder interviews and contribute to evidence-based re...