Case Manager (f/m/d)

Key Responsibilities

Through this role, you will have the main following responsibilities:

• Handle incoming medical emergency cases from customers travelling abroad.
• Provide professional advice, support, and assistance to customers via phone and other communication channels.
• Coordinate and manage case information, ensuring accurate documentation of all actions taken in the CRM system.
• Communicate effectively with hospitals, clinics, healthcare providers, and assistance partners worldwide.
• Organize and coordinate medical repatriations and other emergency travel assistance services.
• Assess situations, prioritize urgent cases, and ensure timely resolutions.
• Work closely with internal teams to deliver an exceptional customer experience during critical situations.
• Leverage artificial intelligent (AI) and technology tools to improve efficiency and ser...