Job Summary

Cencora is seeking a Caseworker to support reimbursement processes within customer operations and patient support workflows. The role focuses on case coordination, documentation, and continuous improvement of reimbursement support services.

Key Responsibilities

• Assist reimbursement processes to enable accurate handling of coverage‑related requests.
• Coordinate benefits‑related documentation, case updates, follow‑up activities, and reimbursement support communications.
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays.
• Maintain accurate case records, reimbursement documentation, and system updates for operational visibility and reporting readiness.
• Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Work with internal and external stakeholders to align comm...