Description du poste

A. Client service and Quality performance
· Ensure the provision of efficient, timely and error-free processing services to the client entities.
· Provide professional direction/advice on all trade finance related matters within the company.
· Develop/create Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes pertaining to platform Operations and monitor the achievements on a periodic basis.
· Maintain a good rapport with all internal and external stakeholders to understand their needs and proactively position the platform.
· Ensure the existence of adequate procedures and processes to enable timely identification and resolution of instances of erroneous processing to avoid any financial or reputation loss to the Client.

B. Secure Processes and Set up Controls
· Ensure the existence of adequate and robust processes and controls (automated/ manual) to ensure complian...