Responsibilities

• Greet all customers with warmth confidence and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.

Qualifications

• Confident enthusiastic and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused with a...