DUTIES AND RESPONSIBILITIES

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
• Foster positive relationships by delivering prompt and courteous support
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
• Maintain a professional and empathetic approach in all customer interactions
• Work collaboratively with colleagues and leadership to achieve team objectives
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS

• Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
• Basic underst...