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CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)

Company

Shopee

Location

singapore, singapore

Posted

June 23, 2026

Position Overview

Responsibilities
  • Oversee and manage the operational processes for CBS, mCBS, and nCBS.
  • Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
  • Work with both internal and external functions to properly handle pushed-out parcels.
  • Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
  • Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
  • Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
  • Coach and advise team members to foster their professional development and enhance team performance.
  • Drive a culture of excellence and maintain high operational standards.
  • Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties...

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