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CCA3 - Customer Service Representative - 22.01

Company

Magellan Solutions

Location

quezon city, metro manila

Posted

June 12, 2026

Position Overview

CCA3 - Customer Service Representative - 22.01

About the job CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

  • Minor Outbound (only if necessary based onInbound tasks)
  • Minimal Email Responses (Client Facing)
  • Minimal Chat Responses (Soc.Med Platform)
  • Minor Cross/Upsell requirement

KEY RESULT AREAS:

  • Quality
  • CSAT Customer Satisfaction

COMPETENCIES NEEDED:

  • Speaks well, ability to build rapport.
  • Articulate and Comprehensible
  • Must be willing to work in a high call volumeenvironment.
  • High Customer Service Acumen
  • Empathic and Great Comms
  • Spontaneous and conversant.
  • Preferably with minor Sales Background

QUALIFICATIONS:

  • Must complete SHS or Atleast 72 units of Tertiary
  • Minimum of 1.5Yr of Customer Service Backgrou...

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