Take on the role of Security Operations Specialist at CDW Canada, delivering critical cyber security support in a committed team environment. Your expertise will focus on handling incidents, troubleshooting systems, and ensuring SLA compliance to enhance operational performance.
CDW is looking for a dedicated Security Operations Specialist to work in a fast-paced setting. In this role, you will provide advanced technical support for system crashes, network issues, and client requests across various security domains. You will also play a significant role in documenting best practices and mentoring junior team members, ensuring continuous team development and high client satisfaction.
Key Responsibilities:
• Monitor support requests and escalate unresolved issues
• Perform detailed root cause analysis on system problems
• Develop and share standard operating procedures
• Facilitate training for team members on security tools
• Identify service performance anomalies a...