Technical Support Officer

We are a UK-based organization with offices in Grantham, Spalding and Stamford, plus outreach centres across the region. Last year we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are committed to helping people move on with their lives.

We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers who are helping clients experiencing consumer related debt with a focus on energy debt.

• Provide technical guidance to caseworkers when needed.
• Conduct file reviews, observations, and feedback sessions with caseworkers.
• Measure and evaluate file reviews against established quality frameworks.
• Identify, share, and promote best practice with caseworkers.
• Ensure the training and development needs of caseworkers are identified.
• Develop...