Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
Responsible to meet the Project Agreement KPIs at the DEC level.
Primary Duties and Responsibilities
Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the di...
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