Description
External Fulfillment (EF) is Amazon's strategic partnership program where we collaborate with Sellers and Vendors to facilitate direct shipments from their warehouses.

Responsible for supporting daily node performance, ensuring KPIs remain within target through structured follow-up, metric tracking, and issue resolution.

Key Responsibilities:

Monitor core KPIs: OTD, CPT adherence, backlog, defect rate, and productivity.

Track daily performance and flag gaps vs. target in a timely manner.

Support dive deeps on recurring issues or when two or more metrics trend out of range.

Partner with 3PB and Ops teams to follow up on action plans.

Document root causes, assign owners, and track ETAs until closure.

Escalate risks impacting service level or carrier execution.

Profile:

Data-driven and comfortable working with performance metrics.

Strong follow-up skills and attention to detai...