GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.  The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs.  He/she ensures that policies and procedures are executed according to Sylvan standards.  The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.   ESSENTIAL JOB FUNCTIONS * Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours * Manages the day-to-day operation of the Center * Meets sales and expense financial targets * Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interven...