We are seeking an organized and proactive Administrative Assistant to support our ITIL Change Approval Manager in the effective coordination, tracking, and governance of IT change processes. This role is essential to ensuring smooth operations within the Change Management function, maintaining documentation accuracy, improving workflow efficiency, and enabling timely communication across technical and business teams.

The ideal candidate is detail oriented, a confident communicator both verbal and written, comfortable working in a structured ITIL environment, and capable of managing multiple priorities in a fast‑paced setting.

Responsibilities

Administrative & Operational Support

• Provide day‑to‑day administrative support to the IT Change Approval Manager.
• Maintain calendars, organize workflows, and assist with planning recurring governance activities.

Change Management Support (ITIL Framework)

• Assist with re...