Drive operational excellence in Supply Chain systems as the Chapter Manager for SRE Operations & Support in Toronto. This role focuses on incident management, system monitoring, and automation strategies.
As the Chapter Manager, you'll report to the AVP of Supply Chain Technology, overseeing the operational performance and reliability of critical systems. You are expected to collaborate closely with technology leaders, implement monitoring best practices, and foster a culture of continuous improvement in incident and problem management. Your expertise will help advance the SRE maturity and efficiency initiatives.
Key Responsibilities:
• Manage incident response processes across chapters
• Establish monitoring, alerting, and telemetry best practices
• Enhance automation for SRE processes and tools
• Analyze new services for best practice alignment
• Conduct regular operational reviews on performance trends
Requirements:
• Proven experience in incident manageme...