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Chat support Agent (Arabic Speakers)

Company

TASC Outsourcing

Location

dubai, dubai emirate

Posted

June 28, 2026

Position Overview

Job Title - Chat Support Agent (Arabic Speakers)

Type -12 months- extendable

Work Location - Dubai

Salary - AED 5000 - 6000

NP- Immediate

Key Responsibilities

  • Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
  • Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
  • Provide accurate information about products, promotions, and company policies.
  • Track and update customer cases using CRM or ticketing systems.
  • Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
  • Maintain high levels of customer satisfaction and service quality.
  • Escalate complex issues to the relevant departments when necessary.
  • Monitor and respond to customer reviews and feedback.
  • Meet defined KPIs such as respon...

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