Lead the team of Concierge and Bell ambassadors in providing courteous and professional service to both guests and customers of the Hotel.
Coordinate driveway and lobby flow including Mobile Check-In arrivals.
Ensure limousine arrivals and mobile pre-arrival guests are recognised and escorted seamlessly.
Maintain and control the use of the luggage room, ensuring that the luggage is taken to the guest rooms promptly or properly stored and labeled at all times.
Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department.
Take note of the daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
Manage the hotel VIP program and reports, liaising and coordinating with other departments as required.
Provide information pertaining to all hotel services,...
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