About the Job You Are Considering

The TPM team manages domain-specific technical support for all client products used by customers.

Responsibilities

• The TPM provides deep expertise and technical support for client products, serving as the go-to product expert for questions from customers and internal client teams. The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities. This role prioritizes bug fixes and required enhancements, tracks progress with development teams, and validates changes prior to product delivery.
• To deliver high-quality technical support, the TPM provides accurate responses—through workarounds or software fixes—to customer issues. This includes analyzing customer-raised tickets, creating precise tickets in Agility to address defects, and validating delivered fixes before releasing them to customers.
• Respond to A/L tickets using the Fresh Desk too...