We are seeking a Chief Concierge to provide exceptional guest service at the InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, a luxury beachfront resort located on Hayat Island near Dubai.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Deliver consistently warm, professional, and highly personalized service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.
• Work closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent stand...