• PayNet operates as Malaysia’s national payments infrastructure, where reliability, trust, and continuity are non-negotiable outcomes.
• As PayNet scales and modernises its core platforms (e.g. NextSwitch migration, cross-border expansion), operational complexity and interdependencies are increasing materially.
• National expectations are shifting towards resilience, uptime, and crisis readiness are now enterprise responsibilities, not just IT / Technology concerns.
• Today, resilience is distributed across teams. Going forward, PayNet needs one accountable leader to integrate, orchestrate, and enforce resilience across the enterprise.

TL; DR

• Own PayNet’s enterprise-wide operational resilience across technology, operations, and business.
• Act as the single point of accountability for national service continuity and crisis response.
• Serve as the enterprise gatekeeper for go-live readiness, operational risk, and ...