Key responsibilities:

• Provide clear direction to the department, ensuring all colleagues understand the importance and value of their individual role in achieving the Company’s mission and goals.
• Ensure appropriate policies, procedures and work practices are implemented, understood, adhered to and maintained across the department including in accordance with any ISO or other certifications and with the Company’s cultural values.
• Plan and propose headcount and other resources to ensure the department produces the highest quality and most efficient work. Oversee talent acquisition activities to ensure adequate staffing at all times.
• Devise, implement, review and maintain appropriate targets, objectives and other relevant performance measures across the department. Provide additional support where improvements are required.
• Ensure appropriate training needs analysis and succession planning is in place across the department to identi...