Job Description

Join Us as Chief Product Owner - CRM

What’s the role? 

Institutional Banking | Data, Digital & AI

Westpac Institutional Bank is investing in a next-generation CRM platform to transform how we manage and grow relationships with corporate and institutional clients. We are seeking a Chief Product Owner – CRM to define and lead this critical capability at the intersection of data, digital, and AI.

Reporting to the GM, Data, Digital & AI, this role owns the end-to-end vision, strategy, and delivery of an enterprise CRM that becomes the system of engagement for bankers and a foundational asset for client insight, growth, and risk management.

Key Responsibilities: 

• Define and execute the CRM product strategy and roadmap for relationship-managed clients 
• Lead end-to-end delivery of a scalable, AI-ready CRM platform 
• Create a single, trusted view of ...