Key Responsibilities

Operations

• Oversee the day-to-day stewarding operations for both hotels, including restaurants, banquets, events, and back-of-house areas.
• Provide operational leadership and hands-on support to ensure smooth daily operations and successful execution of all events.

Manpower & Productivity

• Plan and deploy manpower according to business needs to maximise productivity while controlling labour costs.
• Regularly review the use of outsourced manpower and identify opportunities to improve efficiency without compromising service standards.
• Manage staff rosters, attendance, annual leave, public holidays, and medical leave.

Team Development

• Build and further develop a capable, motivated, and service-oriented stewarding team.
• Coach and train team members, including supervisors, in operational knowledge, inventory m...