As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end-user support team that provides advanced, hands-on deskside and trading-floor support for end-users in Toronto, including the Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role remains deeply involved in day-to-day support operations and acts as the primary management-facing contact for the Toronto office to help ensure a high-quality, responsive, and stable support experience for business-critical users.
The position provides day-to-day work coordination and technical guidance locally but does not include formal people-manager or human resources responsibilities. Formal performance management, staffing decisions, compensation, and HR accountability remain with the senior leader responsible for the broader team.
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