Overview

(Chinese and English) Customer Support Consultant, crypto (remote)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Native Chinese and English upper intermediate (B...