Overview

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone

• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience

• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge

• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients

• Awareness of daily sales budgets, actively upselling to increase customer transaction spend

• Inform all customers of current in-store promotions, events and directed information

• Prov...