Responsibilities of the role include but are not limited to:

• Investigating and resolving production incidents

• Identifying, investigating and resolving systemic problems 29/05/2026 16:35:00 AEST

• Monitoring the CIAM platform and investigating alerts 4

• Automating away repetitive operations tasks

• Writing and maintaining SOPs for manual tasks

• Reporting on the performance of the CIAM solution

• Carrying out release activities

• Possible after-hours on-call roster to support resolution of P1 incidents