Bell Canada is seeking a highly motivated and experienced Customer Success Manager (CSM) to join our Customer Experience Team. In this role, you will be a key driver of value realization for our customers investing in Cisco software. As a CSM, you will manage a portfolio of accounts, guiding them through the entire customer lifecycle (Land, Adopt, Expand, Renew). You will leverage data‑driven insights to accelerate product adoption, mitigate risk, and uncover expansion opportunities. This is a critical role in the CX team.

Key Responsibilities

• Account Management & Value Realization
  • Partner with clients to define and document strategic business outcomes and translate these outcomes into actionable adoption milestones mapped to specific Cisco features.
  • Lead regular executive‑level business reviews (QSRs), presenting telemetry data, demonstrating ROI, and aligning on upcoming strategic initiatives.
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