SUMMARY

The Cisco Contact Center Engineer is responsible for leading all phases of Contact Center projects from a technical level: discovery, design, implementation, and support primarily of Cisco Contact Center Enterprise and Webex Contact Center, with good general knowledge of other Cloud Contact Center portfolio options. The Sr. Engineer will work with clients to drive feature adoption and workload transformation to achieve our clients’ business goals.

JOB RESPONSIBILITIES

• Technical lead throughout discovery, design, and implementation project phases
• Collaborate with Project Manager to ensure overall project success
• Work closely with solution architecture team to develop high level design, implement a low-level design, progress design changes and then train sustainment engineering (day 2 support) on how to implement and support the environment
• Responsible for prod...