Job Description
Our client is seeking a Cisco Enterprise Voice Change & Governance Engineer to support a large-scale enterprise voice environment. This role serves as a technical governance and engineering liaison between internal voice engineering teams, Cisco Managed Services, and key business stakeholders.
The ideal candidate will possess strong hands-on knowledge of Cisco Unified Communications technologies and the broader voice ecosystem, including Session Border Controllers (SBCs), Voice Recording platforms, Contact Center solutions, and their associated integrations. While Cisco Managed Services will perform most hands-on implementation activities, this individual will act as the primary technical governance, oversight, escalation, and coordination resource from the bank engineering team.
The position focuses on change management, implementation governance, risk assessment, impact analysis, migration planning, operational readiness, and production support activities rel...