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About the Role
Supporting assigned channels by providing full claims support advisory.
Responsibilities:
Process and decide on claim settlements and approve within authority limitEnsure all enquiries are responded in a timely mannerWork closely with brokers/corporate clients/OSS on claims matters/enquiries/complaintsLiaise with healthcare providers, TPAsPresent to brokers/corporate clients on claim processesTracking of operational statistics for Claims reportingHandling of exceptional claims escalated issues and appealsPerform claims audit/review as and when assignedCarry out task assigned by Team Lead and Head of ClaimsManaging and responding for escalation cases/requests from OSS Contact Centre, Claims, and PMM team, Br...