At TAL, we’re all about people - helping Australians through some of life’s toughest moments. As a Claims Consultant, you will manage a portfolio of life insurance claims across IP/TPD multi funds and related benefits. You’ll play a key role in supporting our customers when they need us most, managing the portfolio with care, empathy, and confidence.

In this role you will:

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes. 
• Independently managing a portfolio of TPD and IP claims end-to-end
• Assess, analyse, calculate and finalise claims payments
• Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists a...