Our Client, a Vacation Rentals company, is looking for a Claims Experience Spec for their Montreal, QC location. Responsibilities:


+ Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required

+ Responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process.

+ Treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.

+ By enhancing the customer experience from end to end you will help drive retention rates and ensure that everyone can travel and host on client with confidence.

+ Evaluate, investigate and resolve claims submitted across our client products (including but not limited to Hos...