To effectively and efficiently manage the claims department to provide superior claims service and build excellent relationships with service providers, thereby ensuring the retention and support the business strategy.

Take appropriate action to minimise cancellations Ensure retention targets are met Ensure appropriate minimisation of claims and claims expenses Ensure and contribute to minimisation of general expenses Ensure that all stakeholder (e.g. insurer, account executive, client) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal and external stakeholders Ensure and contribute to achieving own and company required client satisfaction targets Manage claim process end to end Process and ensure all claims and recoveries are processed within the required parameters Ensure effective complaint resolution within the required time lines Ensure service level agreements are met Follow and ensure adheren...