You will be responsible for…

• Own end-to-end claims operations (FNOL to settlement) and ensure consistent application of claims handling standards and customer commitments.
• Manage and monitor claims TAT, quality, and compliance KPIs; perform root‑cause analysis and implement corrective and preventive actions.
• Oversee investigations and complex/escalated claims, ensuring appropriate documentation, fraud controls, and sound decisioning.
• Partner with underwriting, product, customer service, and finance to improve claims processes, customer communications, and policy/wording interpretation.
• Manage TPA/vendor performance, resourcing, and capacity planning; conduct regular operational reviews and drive SLA adherence.
• Handle claim complaints and regulatory/customer escalations, ensuring resolutions are timely, well‑documented, and aligned to contractual and regulatory requirements.

Produce regular claims pe...