In this position you will…

…lead end-to-end claims operations and partner management to deliver timely, fair, and compliant claim outcomes. Responsibilities include overseeing claims intake, assessment, and settlement; monitoring third-party administrator (TPA)/vendor performance against SLAs; driving continuous improvement to reduce turnaround time and leakage; and ensuring a consistently high customer experience across all touchpoints.

You will be responsible for…

▪Own end-to-end claims operations (FNOL to settlement) and ensure consistent application of claims handling standards and customer commitments.

▪Manage and monitor claims TAT, quality, and compliance KPIs; perform root-cause analysis and implement corrective and preventive actions.

▪Oversee investigations and complex/escalated claims, ensuring appropriate documentation, fraud controls, and sound decisioning.

▪Partner with underwriting, product, customer...