Our client is an established, independent short-term insurance brokerage based in Westville, KwaZulu-Natal. Known for their high standards of professionalism and client-centric approach, they specialise in providing comprehensive and tailored risk and insurance solutions to commercial clients.

Key Responsibilities

• Oversee and manage the entire claims lifecycle from registration and assessment to final settlement and recovery.
• Provide technical guidance and decision-making on complex or high-value commercial claims.
• Ensure all claims are processed in strict compliance with policy wordings, insurer mandates, and regulatory standards.
• Liaise and negotiate effectively with loss adjusters, assessors, attorneys, and insurers to ensure fair and prompt settlement.
• Monitor service levels and turnaround times within the claims department to maintain high client satisfaction.
• Produce regular claims reports and ...