Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

Job Description

As a customer support representative, you will be the friendly voice that clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Key Responsibilities

• Establish a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provide an overview of the basic claims process and general information to customers.
• Receive, screen, and route incoming telephone calls and other electronic correspondence.
• Contact or receive contact from customers or other claim‑related third parties to obtain and/or provide necessary file info...