DUTIES AND RESPONSIBILITIES:

• Supervise the assessment, validation, and settlement of insurance claims.
• Lead and mentor claims specialist, ensuring productivity and adherence to service standards.
• Handle escalated client inquiries and complaints, providing empathetic and professional resolutions.
• Ensure claims handling complies with insurance regulations, internal policies, and ethical standards.
• Identify potential fraudulent claims and coordinate investigations.
• Prepare regular reports on claims performance, turnaround times, and outstanding cases.
• Recommend and implement enhancements to claims procedures for efficiency and customer satisfaction.

REQUIREMENTS:

• Bachelor’s degree in insurance, Business Administration, Finance, or related field.
• With 3 years of experience in insurance claims, with at least 2–3 years in a supervisory role.