What you’ll be doing:

In this role you will lead a team of claims officers in a high‑volume, fast‑turnaround environment, ensuring efficient, accurate and customer‑focused claims processing while maintaining strong quality and compliance standards.

• Lead and manage a team of claims officers to achieve daily, weekly and monthly targets for claim resolution and service levels.
• Oversee the assessment, validation and settlement of high‑volume, low‑to‑moderate complexity claims in line with policy terms and regulatory requirements.
• Monitor claim turnaround times and team performance against KPIs and service standards.
• Allocate workloads effectively to ensure claims are processed within SLAs and operational targets.
• Provide coaching, mentoring and structured performance feedback to support team capability and development.
• Ensure high standards of customer service across all interactions with customers, brokers and...