POSITION PURPOSE

The Lounge Cleaning Supervisor is responsible for managing the hygiene, cleanliness, and upkeep of all SAA lounge areas, ensuring consistent delivery of a premium hospitality standard. The role includes frontline leadership, daily operational oversight, stock control, quality assurance, guest engagement, staff training, and enforcement of performance and conduct standards in line with The Broll Way.

ESSENTIAL FUNCTIONS & DUTIES

Supervisory Duties:

• Lead and support cleaning teams across multiple lounge zones, ensuring daily adherence to allocated rosters and service schedules.
• Coach, motivate, and mentor staff to uphold the highest standards of hygiene, presentation, and guest courtesy.
• Enforce proper PPE use, grooming, and professional appearance in accordance with Broll and airport regulations.
• Manage shift handovers, provide clear task directives, and resolve minor staff issues timeo...